Attention! If, for some reason, the cost of shipping for your country is not automatically calculated in your basket, please contact us, we will fix it immediately.
When delivery of goods to countries not included in the UE, any postal items are subject to customs inspection. The cost of shipping indicated on our website does not include customs fees and payable by the customer accordingly. Customs fees vary by legislation of different countries and we are not physically in a position to indicate all of them on our website. Please consult advance with appropriate customs authority of your country, for a non-taxable customs amount for international postal items and as well about tariffs for customs duties.
Delivery of goods ordered by you in our online store is carried out by the following shipping companies:
1. Deutsche Post
For our customers, parcels weighing up to 1 kg are available, the shipment cost is calculated automatically in the basket, after the addition of the goods. All shipments through the Deutsche Post are insured for up to € 37.50, additional insurance is not possible. Delivery times for the EU countries: 3-10 days, depending on the country of delivery; other countries: 7-30 days, depending on the country. Tracking of parcels is present, however, when delivering a parcel to the territory of the CIS countries, the tracking capability is limited by the technical capabilities of the companies / partners.
2. DHL
For our customers, parcels weighing up to 20 kg are available, the shipment cost is calculated automatically in the basket, after the addition of the goods. All shipments via DHL are insured for up to € 500, additional insurance is available in the our shop in the ‘Uncategorized’ section (just add additional insurance to your basket). Delivery times are automatically calculated in your shopping cart after you specify the shipping address. Tracking of parcels is present, however, when delivering a parcel to the territory of the CIS countries, the tracking capability is limited by the technical capabilities of the companies / partners.
For any questions about delivery, please contact us through the contact form with your order number.